Pick the right inbox.
Four mailboxes, four purposes. No contact form rerouting. No support ticket maze. A human replies within 24 hours, seven days a week.
A post didn't publish. An OAuth connection dropped. You can't find a feature. We answer within 8 hours on weekdays, 24 hours on weekends.
Agency with multiple clients. Team plan with custom needs. Annual contracts or volume pricing. We'll ship a quote in 24 hours.
Covering autopublishing as a category. Running a podcast. Building a platform integration with PostTrail. Usually a 24-48 hour turnaround.
Responsible disclosure. Vulnerability reports. Bug bounty (we pay cash). PGP key on the security page. We acknowledge within 24 hours and triage within 72.
Where we are
PostTrail is fully remote. Core team spans UTC-5 to UTC+3. No office to visit, no physical mailing address for product matters.
For legal notices, use our registered agent: available on request via contact@posttrail.social.
Response times
- Support< 8 hrs weekdays
- Sales< 24 hrs
- Press< 48 hrs
- Security< 24 hrs ack, < 72 hrs triage